DPS Announces Opening of First Driver License Mega Center
Total of six mega centers to open by end of January 2013
AUSTIN – The Texas Department of Public Safety (DPS) and Public Safety Commission (PSC) Chair Cynthia Leon were joined today by Pflugerville Mayor Jeff Coleman and other community leaders for a ribbon cutting ceremony at the new DPS Driver License Mega Center in Pflugerville. The new office, which will increase driver license capacity in the Austin metro area, will officially open to the public Tuesday, Oct. 30, at 8 a.m.
“This is a historic day for DPS, the citizens of Texas and the residents of Central Texas,” said PSC Chair Leon. “This is the first of six high-capacity driver license centers made possible by funding from the Texas Legislature that are designed to relieve congestion in major metropolitan driver license offices. The new technology at the mega centers will also allow our customers to reserve a spot in line without stepping foot in the office.”
The 82nd Legislature provided $63 million in funding to DPS to open six mega centers, hire 266 additional employees, and purchase equipment and technology to improve customer service and the efficiency of the state’s driver license system. Two mega centers will be located in the Houston area, two in the Dallas-Fort Worth area, and one each in the San Antonio and Austin areas. All are scheduled to open by the end of January 2013.
“The Austin-Pflugerville Driver License Mega Center provides a much needed increase in services to our quickly growing region,” said Texas State Senator Kirk Watson. “I am proud that the legislature, with the input of DPS, was able to bring these additional resources to Central Texas.”
“Making available convenient access to state services is important,” said Texas State Representative Dawnna Dukes. “With the opening of this new driver license center, with its combination of additional space and new technology, the residents of Central Texas will see improvement in services they receive.”
The Austin-Pflugerville Mega Center is nearly 24,000 square feet, has 22 customer service stations, 36 employees and is expected to serve more than 700 customers a day.
“We are excited that this facility is opening in Pflugerville as Pflugerville residents can avoid the drive to Austin to take care of a necessary need locally,” Mayor Jeff Coleman said. “DPS has created a state-of-the-art facility which will encourage Central Texans to visit Pflugerville.”
The mega centers also will leverage new technology to help DPS employees more quickly and efficiently serve customers at these driver license offices. A new queuing system will offer customers the convenient option to reserve a spot in line without going to the office. Customers will virtually enter the line via cell phone, online or using a land line, which will also provide customers interactive options allowing them to make adjustments to their place in line – for instance, if they are running late, they can push themselves back in line. Walk in customers will use the self-service check-in kiosks and will have the option of returning later, closer to their appointment time, while communicating with the DPS office by text or phone call.
“We are committed to ensuring Texas driver license customers have a quick and efficient visit to driver license offices, and in an effort to meet that goal, today we are pleased to be opening the first of six driver license mega centers in Texas,” said Director Steven McCraw. “We appreciate the support of the Texas Legislature and look forward to continuing to work with them to improve driver license services across the state.”
DPS encourages eligible customers to utilize online services for their convenience, including renewals, duplicates and change of address. To view the various online services and for more information about Texas driver licenses and identification cards, please visit: http://www.txdps.state.tx.us/DriverLicense/OnlineServices.htm.