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Houston Maritime Museum
Harris County
City of Houston
News Release
Friday, September 22, 2017

Report Debris to Houston 311
For faster service, report it online at or through the 311 Mobile App

The City of Houston’s Solid Waste Management Department is working diligently throughout the city picking up Harvey storm debris.  To assist with Harvey debris collection efforts, the City asks that citizens report storm debris to 311.  The City DOES NOT use 311 call volume to prioritize storm debris removal.  Residents should only make one report per address; multiple reports to 311 WILL NOT be accepted and will not speed or prioritize debris collection.  The City will only use 311 data for debris collection planning and FEMA documentation.

How to Report to 311 – USE the 311 APP or Website for faster service

To avoid long wait times, residents are STRONGLY ENCOURAGED to use the Houston 311 mobile app (iTunes / Google Play Store) or click on the Report Harvey Debris button on the City of Houston’s website or the 311 website.  311’s call center is experiencing higher than average call wait times – up to 9 minutes at peak call times.  Using the app and website will reduce call wait times and make it easier for Houstonians that do not have easy access to a smart phone or a computer.

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